How to set business goals

By Kevin Appleby Knowing your business goals is essential to Designing effective KPIs Good KPIs should measure the things that will help you achieve your goals. It follows logically that before determining what to measure we need to know where we want to go. Does your...

5 Reasons KPIs don’t work

By Kevin Appleby 1 We Measure the outcome not the root causes We love measuring results. Most of our metrics tend to be result based. What were our sales last month? How much profit did we make?? You can’t change what happened in the past. There’s an old...